Privacy Policy

This policy expresses how the personal information of all people who are related to HOREPOS through this website will be treated and protected. Please, you must read all the sections of the Legal Notice, the Cookies Policy, if applicable, and this Privacy Policy before using this website.

In accordance with the provisions of EU Regulation 2016/679, of the European Parliament and of the Council of April 27, 2016 (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of data digital rights, Horepos, informs that, by accepting this Privacy Policy, you give your express, informed, free and unequivocal consent for the data you provide, and on which the security, technical and organizational measures provided for in current regulations, are treated by Emilio Torres, as responsible for the treatment.

The personal data that we could collect directly from the interested party through www.horepos.com will be treated confidentially and will be incorporated into the corresponding treatment activity owned by HOREPOS.

WHO IS RESPONSIBLE FOR THIS WEBSITE?

Identity of the person in charge: CONTROLES, REGISTROS Y MÁQUINAS, S.L., hereinafter HOREPOS

NIF/CIF: B-29087574

Address: C/ Iván Pavlov, 5. Technology Park, 29590 Campanillas – Malaga

Email: info@horepos.com

Telephone: +34 952 234 938

WHAT PERSONAL DATA IS COLLECTED ON THIS WEBSITE?

For the purposes established in this Privacy Policy, HOREPOS collects and processes the personal data detailed below, which will depend on the different products or services requested on this website:

Identification data: name, surname.

Contact details: postal address, email, mobile phone number.

Contractual data: data of contractual operations, DNI / CIF / NIF, products and services purchased, financial operations, payment data.

Browsing data: IP address, type and identification of the device, type of browser, domain through which you access the Website, browsing data, activity on the Website.

ON WHAT LEGAL BASIS ARE THESE DATA PROCESSED?

We treat your personal data with the following legal bases:

  • The execution of a contract with HOREPOS, for the contracting of services and/or purchase of products and managing the requested services.
  • The consent of the user in relation to the contact, the subscription to contents and the sending of commercial communications, via mail, cookies or messaging systems.
  • The legitimate interest of the data controller to protect web users from abuse and fraud in the use of our services.

FOR WHAT PURPOSES WILL WE PROCESS YOUR DATA?

On this website, there may be different forms. In each of them, the information you collect will be used as follows:

Contact/support form: In the forms for making queries, suggestions or professional contact, the email address will be used to respond to them and send the information that the user requires through the web.

Registration form: In this case, we will request your personal data so that you can create an account in our system and be able to access its functionalities.

Sales form: We will process your data to manage the purchase of our products and/or services, including order management, payment and all operations related to the contracting of the chosen service or product. This includes sending follow-up emails, responses, invoices, receipts, etc.

PERIOD OF CONSERVATION OF PERSONAL DATA

The personal data provided will be kept for the shortest possible time, taking into account the reasons for which the data processing is needed, as well as the legal obligations to keep the data for a certain time, such as labor, tax or security legislation. fight against fraud, which require the preservation of personal data for a certain period, or as long as the interested party does not withdraw their consent.

Subsequently, the data will be deleted in accordance with the provisions of the data protection regulations, which implies its blocking, being available only at the request of Judges and Courts, the Public Prosecutor’s Office or the competent Public Administrations during the limitation period of the actions. that could derive and, after this, they will be completely eliminated.

Customer data: The period of conservation of personal data will vary depending on the service that the customer contracts. In any case, it will be the minimum necessary, and can be maintained until:

– 4 years: Arts. 66 y ss. General Tax Law (accounting books…).

– 5 years: Art. 1964 of the Civil Code (personal actions without special term).

– 6 years: Art. 30 of the Commercial Code (accounting books, invoices…).

– 10 years: Art. 25 of the Law for the Prevention of Money Laundering and Terrorism Financing.

Distributor or registration data: From the moment the user gives his consent until he withdraws it.

WHAT ARE YOUR RIGHTS REGARDING THE USE OF YOUR DATA?

Anyone has the right to obtain confirmation as to whether or not at HOREPOS we are processing personal data that concerns them.

Interested persons have the right to:

  • Request access to personal data relating to the interested party.
  • Request its rectification or deletion.
  • Request its cancellation.
  • Request the limitation of your treatment.
  • Oppose the treatment.
  • Request data portability.

If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

In the event that you feel your rights have been violated regarding the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the Data Protection Control Authority.

To exercise these rights, you can write to info@horepos.com. The forms can also be submitted in person or sent by letter to the contact addresses of the person in charge indicated above.

In the event that you act through legal representation, you must also provide ID and a document accrediting the representation of the representative.

It will be necessary to provide a photocopy of the DNI or equivalent document that proves the identity and is considered valid by law, in those cases in which the person responsible for the treatment has doubts about his identity.

NOTIFICATION AND DECLARATION OF GAPS

At HOREPOS we assume security measures appropriate to the level of risk to protect personal information against loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of the personal information; However, if HOREPOS determines that the personal data it processes has been misappropriated, has been exposed by a security breach or incorrectly acquired by a third party, HOREPOS will act immediately taking into account the provisions of the GDPR (The Regulation General Data Protection Act 2016/679 of the European Parliament and of the Council (EU)) and the competent data protection authorities.

TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

For the performance of certain tasks strictly necessary for the development of the activity, HOREPOS may share data with different external service providers, for example, the web development and maintenance company or hosting, payment processing services, order processing, management of marketing campaigns, website management, and email distribution, courier and transport companies, so that they can perform commercial functions on behalf of HOREPOS. All of them will have signed a contract for the provision of services that obliges them to maintain the same level of privacy that applies to the treatments carried out on this website in accordance with current data protection regulations.

SECRET AND DATA SECURITY

HOREPOS is committed to the use and treatment of the user’s personal data, respecting their confidentiality, in accordance with their purpose; as well as to comply with their obligation to save them and adopt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.

HOREPOS cannot guarantee the absolute impregnability of the Internet, nor, therefore, the violation of data through fraudulent access to them by third parties.

Regarding the confidentiality of the processing, HOREPOS will ensure that any person who is authorized by HOREPOS to process the client’s data (including its staff, collaborators and providers), is under the due obligation of confidentiality (either a contractual duty or legal).

ACCURACY AND VERACITY OF THE DATA

As a user, you are solely responsible for the veracity and correctness of the data you send us, exonerating HOREPOS from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated.

PERSONAL DATA OF THIRD PARTIES

In the event that the personal data provided belonged to a third party, as a user you guarantee that you have informed said third party of this Privacy Policy and have obtained their authorization to provide your data to HOREPOS for the purposes indicated. Likewise, it guarantees that the data provided is accurate and up-to-date, being responsible for any damage or harm, direct or indirect, that could be caused as a consequence of the breach of said obligation.

CHANGES TO THE PRIVACY POLICY

HOREPOS reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, it will announce on this page the changes introduced with reasonable anticipation of their implementation.

ADDITIONAL INFORMATION ON DATA PROTECTION

If you need additional information on data protection, you can send us an email to info@horepos.com or a communication addressed to the address indicated above, and, depending on the type of relationship you have with our entity and the processing of personal data that we carry out, we will provide you with the additional information that corresponds.

In the event of any discrepancy between the meaning of any translated version of this document and the original Spanish language version, the Spanish language version shall prevail.

Política de Garantía

El Usuario, en tanto que consumidor y usuario, goza de garantías sobre los productos que pueda adquirir a través de este Sitio Web, en los términos legalmente establecidos para cada tipo de producto, respondiendo HOREPOS, por tanto, por la falta de conformidad de los mismos que se manifieste en un plazo de dos años desde la entrega del producto.

En este sentido, se entiende que los productos son conformes con el contrato siempre que: se ajusten a la descripción realizada por HOREPOS y posean las cualidades presentadas en la misma; sean aptos para los usos a que ordinariamente se destinan los productos del mismo tipo; y presenten la calidad y prestaciones habituales de un producto del mismo tipo y que sean fundamentalmente esperables del mismo. Cuando esto no sea así respecto de los productos entregados al Usuario, éste deberá proceder tal y como se indica en el apartado Devolución de Productos Defectuosos o Error en el Envío. No obstante, algunos de los productos que se comercializan en el Sitio Web, podrían presentar características no homogéneas, siempre y cuando éstas deriven del tipo de material con el que se han fabricado, y que por ende formarán parte de la apariencia individual del producto, y no serán un defecto.

Por otra parte, podría llegar a darse el caso que el Usuario adquiere en el Sitio Web un producto de una marca o de fabricación por un tercero. En este caso, y considerando el Usuario que se trata de un producto defectuoso, éste también tiene la posibilidad de ponerse en contacto con la marca o fabricante responsable del producto para averiguar cómo ejercer su derecho de garantía legal directamente frente a los mismos durante los dos años siguientes a la entrega de dichos productos. Para ello, el Usuario debe haber conservado toda la información en relación con la garantía de los productos.

Solicitud DOA

Utilice la dirección de correo electrónico asociada a su usuario.

Información Básica sobre Protección de Datos
Responsable: Horepos | Finalidad: Atender tu solicitud o consulta. | Legitimación: Tu consentimiento. | Destinatarios: Proveedores de servicios.
Derechos: Acceso, rectificación o supresión, limitación del tratamiento, oposición al tratamiento y portabilidad. | Información adicional: Puede consultar información adicional y detallada sobre Protección de Datos en nuestra Política de Privacidad.

Contact Form

Use the e-mail address associated with your user.

Información Básica sobre Protección de Datos
Responsable: Horepos | Finalidad: Atender tu solicitud o consulta. | Legitimación: Tu consentimiento. | Destinatarios: Proveedores de servicios.
Derechos: Acceso, rectificación o supresión, limitación del tratamiento, oposición al tratamiento y portabilidad. | Información adicional: Puede consultar información adicional y detallada sobre Protección de Datos en nuestra Política de Privacidad.

En Horepos nos distinguimos por el Servicio y Soporte que damos a nuestros distribuidores.

Tenemos la opción de varias modalidades de garantías e incluso la posibilidad de una garantía de intercambio o sustitución,  según el modelo. Mediante esta garantía de intercambio, si el cliente del distribuidor tiene un problema con su equipo, y dicho equipo goza de una garantía de intercambio, el distribuidor puede retirar el equipo averiado de su cliente, reemplazarlo por uno del mismo modelo de su stock, y en el momento que Horepos recibe el equipo averiado, le enviamos uno nuevo para que pueda reponer su stock. Es por ello, que disponemos de un Departamento de Servicio Técnico especializado en la reparación de cualquiera de los productos que comercializa. Por ello, si necesita algún tipo de servicio o reparación respecto a cualquier producto comprado a Horepos debe rellenar un formulario de RMA para obtener un número que debe colocar en la caja que nos remita.

En caso de enviarnos un artículo para su reparación debe hacerlo a Portes Pagados y lo recibirá ya reparado a Portes Pagado igualmente si ese artículo está en garantía vigente. En caso contrario, el cliente deberá abonar los portes de ida y vuelta.

He leído y acepto la política de privacidad.

Utilice la dirección de correo electrónico asociada a su usuario.

Información Básica sobre Protección de Datos
Responsable: Horepos | Finalidad: Atender tu solicitud o consulta. | Legitimación: Tu consentimiento. | Destinatarios: Proveedores de servicios.
Derechos: Acceso, rectificación o supresión, limitación del tratamiento, oposición al tratamiento y portabilidad. | Información adicional: Puede consultar información adicional y detallada sobre Protección de Datos en nuestra Política de Privacidad.